TERMS AND CONDITIONS
Welcome to our website. This site is the property of Local Serve.
These terms and conditions provide your use of our website and services
provided therein. Throughout these terms and conditions, the terms “we”, “us” and “our”
refer to Local Serve whereas, “you”, “your” refers to individual users of our
website and collectively called as parties. The word “agreement” used hereunder
refers to the terms and conditions of Local Serve. Moreover, the words donating the gender in these terms and
conditions include the masculine, feminine and neuter whereas, references in
these terms and conditions to the singular words include plural and vice versa.
You acknowledge and agree that these terms and conditions are
legally binding agreement between you and us. You are requested to read these
terms and conditions carefully and if you do not agree with any of the
provision herein provided, you should not access and use our website. If these Terms and conditions of
service are considered an offer, acceptance is expressly limited to these Terms
and Conditions.
WHEREAS, these terms and conditions WITNESSETH
that in consideration of conditions herein contained, it is hereby
covenanted, agreed, and declared by and among the parties (as defined herein)
as follows:
SECTION 1: ABOUT US
The Online Supermarket Ltd is a registered company in the
United
Kingdom with Registration Number 12542375.
SECTION 2: ORDERS
We, the Online Supermarket Ltd, supply our
customers and users of our website, you, a convenient and user-friendly way to
find your necessary and favourite products from your local convenience store
and have them delivered straight to your door. When ordering, you are making an
agreement with The Online Supermarket Ltd but deliveries will be made from
local stores that we are partners with as well as 3rd party companies.
SECTION 3: FEE
3.1 The price of the product(s) that you order
from us, will be the price on our site at the point in time that you submit
your order for delivery or change your order. For instance, in the event of any
change to the price or promotion/offer of a particular product(s) that you
ordered, you will not be able to obtain the different price or the
promotion/offer of the particular product(s).
3.2 As part of the transaction, you will be
charged a small service charge for the use of our services. In the event that
your order was cancelled, the service charge will also be refunded.
SECTION 4: RIGHT OF REFUSAL
We reserve the right to refuse
any order you place with us. We may, in our sole discretion, limit or cancel
quantities purchased per person, per household or per order. This is also due
to the fact that when you order, a receipt goes directly to your local store in
which you ordered and thus, they can either accept or reject your order.
Despite the majority of orders being accepted, these restrictions may include
orders placed by or under the same customer account, the same credit card,
and/or orders that use the same billing and/or shipping address and/or due to
the fact that your local convenience store has run out of the products you
ordered and/or the store is unable to complete the order for the time you have
ordered. In the event that any of these has occurred, you would be able to pick
an alternative product from the local convenience store. Accordingly, if your
alternative is cheaper than the product you ordered, we will issue a refund for
the difference. If it is more expensive, you will not be charged anything
extra. You will be notified of the alternatives on the receipt for your
convenience in identifying the alternatives.
Similarly, we may refuse to supply you
with your order if we realise that you are under the influence of alcohol or
drugs. In the event that we make a change to or cancel an order, we may attempt
to notify you by contacting the email and/or billing address/phone number
provided at the time the order was made. We reserve the right to limit or
prohibit orders that, in our sole judgment, appear to be placed by dealers,
resellers or distributors.
SECTION 5: CANCELLATION POLICY
It is not mandatory for the stores to allow
you to cancel or change your order. However, the majority of them may allow you
to cancel your order up to the point where our delivery couriers have not
started heading toward your location for delivery of your order.
SECTION 6: DELIVERY
Time: In terms of Delivery Time, we are
only providing estimates in terms of delivery time. We do not guarantee that
the order will be delivered or ready for collection by the quoted time.
Force Majeure: Correspondingly, we shall,
under no circumstances whatsoever, be held responsible or liable for or deemed
in breach of its estimated delivery time because of any delay or failure in the
performance of the delivery due to any event or circumstance the
occurrence and the effect of which the party affected thereby is unable to
prevent and avoid, including, without limitation, acts of God; pandemics,
government regulation, curtailment of transportation facilities, strikes,
lock-outs or other industrial actions or trade disputes of whatever nature
(whether involving employees of a party or a third party), terrorist attacks,
haze, sabotage, riots, civil disturbances, insurrections, national emergencies
(whether in fact or law), blockades, acts of war (declared or not), etc. (a
“Force Majeure Event”). We shall give you a written notice describing the
particulars of the Force Majeure Event that may affect the delay of a product
delivery as soon as possible. In other words, we will always strive to deliver
the purchased products on time but in the event of unforeseen circumstances
such as a Force Majeure Event and due to the outbreak of the COVID-19 pandemic,
we will not be held responsible or liable if there is a delay in the delivery
because couriers may delay parcels for the reasons aforementioned.
SECTION 7: COUPONS AND VOUCHERS
You will be able to insert a
discount code from your coupon/voucher during your checkout process prior to
completing your order. After you have completed your order, you will not be
able to use the discount code twice or cancel the utilisation of the discount
code.
SECTION 8: CHILDREN UNDER EIGHTEEN (18)
This site is not intended for individuals
under the age of 18. If you are under the age of 18, you are strictly not allowed
to purchase any products from us. It is also strictly not allowed for
anyone to order something from us that has an age restriction and the
individual does not meet that age. For example, you are strictly not allowed to
order any alcohol-related products, or tobacco-related products unless you are
over the age of 18 and meet the legal drinking age of the UK. Hence, you would
be advised to have your ID ready, since you may be asked to provide it. If not,
you automatically pledge that you are over 18 years old by ordering any product
with a legal age restriction.
SECTION 9: LIABILITY
9.1
By
ordering products from us, you acknowledge and agree that we shall not be
responsible or liable, directly or indirectly, for any allergic reaction or
other health related issue or other damage, injury or loss that was caused from
purchasing the products of the local convenience stores or anything else
associated with the ordering of products, except in the event of negligence by
us. You are solely responsible for reading the labels in order to determine
whether a product would cause you any allergic reaction or other health-related
side effect.
9.2
Occasionally
there may be information on our site or in the Service that contains
typographical errors, inaccuracies or omissions that may relate to product
descriptions, pricing, promotions, offers, product shipping charges, transit
times and availability. We reserve the right to correct any errors,
inaccuracies or omissions, and to change or update information or cancel orders
if any information in the Service or on any related website is inaccurate at
any time without prior notice (including after you have submitted your order).
9.3
Our
maximum liability is the value of your order.
SECTION 10: COMPLAINTS/QUERIES/RECOMMENDATIONS
If you have questions, recommendations, and complaints
regarding our terms and conditions, you are encouraged to write us through the
form available on our website. https://localserve.com/contact
SECTION 11: CONTACT INFORMATION
Email: info@localserve.com
Address:
Unit 42, Carlisle Business Centre, Carlisle Road,
Bradford, West Yorkshire, BD8 8B